New Bill Pay Conversion

4/23/2018

New myMcCoyBill Pay is LIVE!

 
    NEW BILL PAY INFO

Online Demo          FAQs           Make A Payment          Features

 
    ATTENTION: Bill Pay Users

Critical Information regarding the upcoming Bill Pay Conversion

DOES THIS AFFECT ME?

Yes, if you use Bill Pay this information and conversion does affect you and you should review this information as soon as possible.

GENERAL INFORMATION
Our new system will include:

  • Full integration within online banking
  • Full mobile functionality for your phone or tablet
  • A more intuitive, user-friendly experience

In order to roll out the new Bill Pay, we'll need to turn off our current Bill Pay prior to our conversion. Beginning April 20, 2018 and ending April 23, 2018 you will not have access to Bill Pay.

IMPORTANT DATES

April 19, 2018
This is the last day that the current Bill Pay system will be available. Starting on April 20 online access to the current Bill Pay program will be restricted and unavailable.

April 23, 2018
This is the first day that the new Bill Pay system will be available. The exact time has not been established when access will be, and it may be late afternoon to early evening when the new Bill Pay is live. You will need to enroll in the new Bill Pay and enter you Payee information.


CONVERSION INFORMATION

PAYEES/BILLERS

Will my current Bill Pay information be converted?

No. Upon initial enrollment you will need to set-up your Payees, recurring payments and E-Bills again. You need to immediately print or record all of your Payee information that you will be using in the new Bill Pay.

For information on how to collect your current Payees/Billers information, CLICK HERE.

To download a Payee/Biller Collection Information Form, CLICK HERE.


NOTE: For Business Bill Pay Users (Business Bill Pay Product)

Upon initial enrollment you will need to set-up your Payees, recurring payments and E-Bills again. You will need to get your Payee information from your invoices please do this immediately and record all of your Payee information that you will be using in the new Bill Pay.

PAYMENTS ALREADY SCHEDULED WILL PROCESS
Yes, we expect payments already scheduled will process as normal through April 19, 2018. All Pending Payments and E-Bills will be cancelled when inactivation of the old system takes place on April 20, 2018. Any Paper Payments (checks) in flight will not be cancelled and should be delivered to the Payee. We suggest scheduling all payments prior to April 19, 2018 or after the conversion on April 23, 2018.


REPEATING/AUTOMATED PAYMENTS CONVERT

Will my current Bill Pay information be converted?

No. Upon initial enrollment you will need to set-up your Payees, recurring payments and E-Bills again. You need to immediately print or record all of your Payee information that you will be using in the new Bill Pay.


PAYMENT HISTORY

Will my Bill Pay history transfer over?

No, it will not. For tax and other purposes, you may want to print or save your information prior to April 19, 2018 - but we recommend doing it earlier. Your current payment history will be reset as of April 23, 2018 and will not be available online after the upgrade. You need to immediately print or record any payment history that is important to you.


GET READY NOW
You will need to retain the following information prior to conversion:
1. A list of the payees you currently have set up.
2. Detailed payee information such as account number and payment address
3. A list of any e-bills or recurring transfers.

For instructions on how to get your Payee Information, please CLICK HERE. We also have a Payee collection form to print out if you wish to use it, CLICK HERE.


HOW PAYMENTS ARE PROCESS WILL CHANGE
You will no longer select the 'deliver by' date when scheduling payments. The new system will ask you what day you want to 'send' your payment. Here is an example of the difference:


Current Method: You would schedule a payment to be delivered by 04/12/18. Bill Pay will then send your payment prior to the payment date so that your payment would arrive by that date.


New Method: You will pick the day that you want your payment to be processed. You will notice that we will display the estimated delivery date for your convenience. If your payment is due by 04/12/18, you would need to login before your due date and schedule your payment.


For Electronic Payment - You would need to send on or before 04/10/18.

For Check Payment - You would need to send on or before 04/07/18.


From McCoy Federal Credit Union:

We would like to thank everyone in advance for their understanding and patience during this conversion process. We did not enter into this process without the understanding that many of our member rely upon the Bill Pay offered by the credit union. We realize that this may cause some inconveniences and difficulties as we transition from one system to another. We will make every effort possible to ensure a smooth transition before and after the conversion. We need your help as well, please take time to review this information as well as the information on our website. Thank you again for your understanding.