Reviews
Apopka Office
4/7/2026My wife and I had a great experience...
My wife and I had a great experience working with McCoy FCU. They were very straight forward and expedient in taking care of our needs. Truly a pleasure to work with Claude Mendes who was very personable and informative. Great doing business with you!
1/30/2026Claude and his staff were...
Claude and his staff were kind,courteous, and helped my husband and I recover and open replacement accts.. Claude always returned my calls and successed working with the fraud dept. in our behalf. I recommend family and friends to join McCoy.
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Central Florida Parkway Office
6/16/2026Samia, Allison and Sophia were great!...
Samia, Allison and Sophia were great! They helped me through my process with a lot of patience, and made sure and I understood everything and left satisfied. 10/10 customer service!!
5/18/2026Great experience, amazing costumer...
Great experience, amazing costumer service. Jacqueline took the time to walk me through and explain multiple application processes and even went in depth about each and everyone of them. Thank you very much!
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Chickasaw Trl Office
3/4/2026I am so appreciative of Ms.Carmen...
I am so appreciative of Ms.Carmen Sierra. She has assisted me for over 10 years that I have been a member. Everyone at the Chickasaw office is professional and friendly.
8/30/2025Reina went above and beyond with her...
Reina went above and beyond with her customer service! She was patient, attentive, and truly cared about making sure I left happy. She listened to my concerns, gave clear answers, and followed through on every detail.It’s rare to find someone who genuinely takes pride in helping people the way she does. Reina made the whole experience smooth, stress-free, and very professional. I highly recommend asking for her you’ll be in the best hands!
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Clermont Office
4/21/2026Melania was awesome at helping my...
Melania was awesome at helping my husband set up a new account. Very professional and knowledgeable. Explained everything in detail.
1/29/2026Melonia was patient and thorough as we...
Melonia was patient and thorough as we joined and set up “shared banking” with my bank in Erie. She was kind and professional!
Carolyn
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Curry Ford Road Office
6/16/2026Rose Cruz was very special and so...
Rose Cruz was very special and so helpful with my wife Nitza and myself. She was wonderful and efficient!!!
5/20/2026Alex has helped me with opening my...
Alex has helped me with opening my account he was very profesional and explained me everything with a credit card application of mine. I would recommend coming to Alex for service. Excelente trabajo Alex!!!
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Hamlin Office
4/9/2026Everyone is so kind and patient,...
Everyone is so kind and patient, especially Daniela who helped me join, and assisted me with some other difficult challenges I threw at them. If you are looking for a hometown bank feel, look no further.
5/5/2025I had an issue with a check I deposited...
I had an issue with a check I deposited today, and the ladies working at the Hamlin location this afternoon, researched and resolved the issue for me. They listened to my concern with patience, and I am grateful for their prompt resolution.
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L.B. McLeod Road Office
3/5/2026Lorraine Wedderburn is the best one in...
Lorraine Wedderburn is the best one in that branch , she helps me every time I come in with my online bank, thank you
2/19/2026Lorraine Wedderburn. She has been every...
Lorraine Wedderburn. She has been every supportive in assisting me everything l use this branch. She's kind ang polite. Thank you for her.
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Lake Mary Office
12/24/2025Great customer service this morning in...
Great customer service this morning in the drive-thru. Thank you ladies for all your help with my request.
9/3/2025I really like the way RikeishA helped...
I really like the way RikeishA helped me today since I'm open my first time bank Account with McCoy. and again. She's a great banker promotional.
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Lake Nona Office
5/28/2026The Representative at McCoy on...
The Representative at McCoy on Narcoosee, Debra has always been so helpful to me every time I go there for a complicated need. Especially today, with the help of Adjwa and Debra. Their service is consistent and I do highly recommend credit unions over banks
10/1/2025
Today my husband and I went to...
Today my husband and I went to McCoy Federal in Osceola to open a savings account, and the experience was excellent. Ivan, who assisted us at the front, was extremely kind and took the time to explain all of our questions with great patience and clarity.
We also want to highlight Ms. Claudia, who was very charismatic and professional, guiding us step by step through the entire process. Truly, the service here is on another level.
At McCoy Federal we don’t feel like just clients, we feel like family. Thank you so much for your help and outstanding service.
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Maitland Office
5/6/2026Rose Cruz was wonderful on Monday...
Rose Cruz was wonderful on Monday helping me resolve a scam hack of my bank account. I am so
Much more comfortable with the new accounts and the service received. Thanks Rose!
9/12/2025Rose Cruz is very efficient and...
Rose Cruz is very efficient and knowledgeable. Excellent customer service deserves recognition. The new Maitland branch location is near my home. I always smile when I see Rose. Please let her know that I appreciate her kindness, patience and the way I feel when I leave the credit union.
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McCoy Road Office
6/10/2026McCoy as a whole, is the best bank...
McCoy as a whole, is the best bank around. I own a small business and the customer service is ALWAYS AMAZING. A big SHOUT OUT to Marcus Cowans, Asst. VP of Business Services- he is truly supportive and very responsive!!! This bank is truly the best choice for all your personal and small business needs.
6/5/2026I’d like to express my appreciation for...
I’d like to express my appreciation for Brianna Schuh. I was extremely frustrated after being bounced around while trying to report a stolen debit card. When I finally reached Brianna, everything changed. She was patient, genuinely concerned, and walked me through the process with kindness and professionalism. She turned a stressful situation into a positive experience. Thank you for having someone like her on your team.
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Michigan Street Office
5/31/2026We had an excellent experience with...
We had an excellent experience with Jennie Albarran, the Branch Manager at McCoy Federal Credit Union (Michigan Street location). She was extremely patient and took all the time needed to help us obtain and organize our loan information for my daughter. Jennie was very friendly, professional, and genuinely cared about making sure everything was handled correctly and clearly explained.
Her kindness and willingness to go above and beyond made the entire process smooth and stress-free. I truly appreciate the outstanding service she provided.
Rich McLaughlin
5/21/2026The service at this branch is...
The service at this branch is spectacular. Jennie assisted me and guided me every step of the way and very professional along the way. I highly recommend her to everyone. Thank you so much for the generosity and professionalism assisting me. Satisfied member.
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Ocoee Office
6/3/2026We would like to commend Lorielle on...
We would like to commend Lorielle on the outstanding job she did today in assisting us with our financial needs. She has the personality, communications skills and patience to perform her job exceptionally well. She was thorough and informative. Thanks for making our visit productive & meaningful.
8/5/2025I just had a chat with Dynasty in...
I just had a chat with Dynasty in customer service!
She is so kind, empathetic overall very knowledgeable and proactive! I have had large
Number of fraudulent transactions on my account!
It’s so frustrating to keep acquiring new debit cards! Dynasty was very understanding regarding my situation! She’s definitely an asset to McCoy!
I can’t thank her enough for letting me blowoff a
Little steam at the same time she was very understanding regarding my complaints!
Hopefully, all this will be resolved very soon !
Thank you Dynasty, you’re awesome
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Osceola Office
3/13/2026Sylvia was very professional, patient...
Sylvia was very professional, patient and friendly. She made our visit smooth and pleasant, and she treated me like a person and not a number. It was a pleasure working with her with handling my situation.
2/25/2026Claudia Sala was an amazing help....
Claudia Sala was an amazing help. Everything went smoothly with her. She was patient with us even when things became complicated. She an amazing employee.
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VA Office
1/3/2026It is always a pleasure during business...
It is always a pleasure during business at the VA Lake Nona Branch. Gerri and Sam are true professionals. There is never a time where you get anything other than exceptional service from them. Please share this review with them, as it is always great to know your services are truly valued.
7/1/2025Great customer service. Staff is very...
Great customer service. Staff is very knowledgeable, professional and friendly. I visited another financial institution and decided not to open an account due to mean staff.
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