Reviews

I had an outstanding experience thanks to Joel at McCoy Federal Credit Union. I arrived close to closing time, and Joel was upfront ready to help me. But wow! He worked quickly and efficiently to open my savings account, explaining everything clearly. Even after the doors were locked at 5, Joel went above and beyond, staying late, making sure I was set up with everything, including a safety deposit box. I never felt rushed, just taken care of. Joel’s professionalism and genuine care deserve every bit of praise. I don’t usually write reviews, but he made this experience exceptional! Thank you Joel ;)

My wife and I had a great experience working with McCoy FCU. They were very straight forward and expedient in taking care of our needs. Truly a pleasure to work with Claude Mendes who was very personable and informative. Great doing business with you!

I was very happy to meet Mrs. Allison Osbourne. She explained everything to me so clearly and made the whole experience easy and enjoyable. I had a great experience at the bank, and because of the excellent service she provided, I would gladly send someone else there.

Mrs. Osbourne truly deserves recognition. She is exactly the kind of person you hope to meet when you walk into a bank to open an account—professional, knowledgeable, patient, and genuinely helpful. I’m grateful for the wonderful experience she gave me.Thank you for your help

I Highly recommend McCoy , especially Stephany Grace, she always goes above and beyond to help me with my loans always .she is always kind , respectful,patient and professional. I truly appreciate her dedication and willingness to help every time o visit. Thank you Stephany

Today I went to the branch to open a new account, and Stephany Grace had excellent attitude and great customer service. She is very kind and sweet with elderly people.
Thank you Stephany Grace

I am so appreciative of Ms.Carmen Sierra. She has assisted me for over 10 years that I have been a member. Everyone at the Chickasaw office is professional and friendly.

Im a member of Mc Coy Federal in Clermont for about 21 yrs. I've always had very good service but I would like to Recognize a CS/Agent her name is Stephanie, she is caring, efficient and goes above and beyond her duties, she helped me in 2 separate occasions and I felt Blessed by God that she was put there to help me..Thank you Stephanie may God bless you always

I went to the Clermont credit Union to get a personal loan . I signed in and Melania was very professional walked over to me , introduced herself, very helpful in getting me the loan . She's a great assest to your company.

Always a great service experience at this bank . Employees greet you with a smile and a warm welcome upon walking in .
Today I had the opportunity to deal with Jessica who was very professional and knowledgeable regarding my situation.
I never felt rushed at any point in time. Jessica took the quality time needed to look into my situation thoroughly making sure that the root of my problem was found and properly solved.
I have never had a bad experience at this bank, but today I was fortunate enough to have Jessica who really showed her care and concern for my case in making sure that it was properly dealt with and solved.
Jessica has all the qualities of what a Good customer service should be .
Her knowledge and experience does show in the way she works. She seems So calming and reassuring. she gave me back the confidence I needed for the day. She makes it look so easy . And deserves 5 more stars. Confirming the reason why I am still and always a happy McCoy customer.
THANK YOU JESSICA

Rose Cruz was very special and so helpful with my wife Nitza and myself. She was wonderful and efficient!!!

Everyone is so kind and patient, especially Daniela who helped me join, and assisted me with some other difficult challenges I threw at them. If you are looking for a hometown bank feel, look no further.

I had an issue with a check I deposited today, and the ladies working at the Hamlin location this afternoon, researched and resolved the issue for me. They listened to my concern with patience, and I am grateful for their prompt resolution.

The nicest credit union/ bank. The staff is wonderful. I can not remember the two individuals name who helped me. Nice lady and young man. GREAT CUSTOMER SERVICE.

Lorraine Wedderburn is the best one in that branch , she helps me every time I come in with my online bank, thank you

Anita is the absolute best. Not only did she display her exceptional customer service, she earned our business with her banking knowledge and follow up. She is the reason we hold our assets with the branch. Thank you!!!!

Always great service. After more than 20 years, I'm family.

? Excellent service! Ms. Soares was professional, caring, and incredibly helpful. She made the entire process smooth and easy. Thank you for going above and beyond—I truly appreciate your outstanding customer service!

Was assisted by Kerry Bisram Asst. Manager at the Lake Nona branch today! She was very helpful and friendly. We need more people like her working with the public! Thanks again Kerry!

I just want to share regarding the service that I received from Ms. Maliyah Pringle at the Maitland Branch. The exceptional service that I received from this associate was amazing. Thank you Maliyah for your positive attitude and your kindness in assisting me through a really rough process. I really appreciate your help! Just when I wanted to end my relationship with McCoy Federal Credit Union - you are the reason why my decision was changed. Again, thank you.

Rose Cruz was wonderful on Monday helping me resolve a scam hack of my bank account. I am so
Much more comfortable with the new accounts and the service received. Thanks Rose!

Excellent experience refinancing my vehicle with Christine in the lending department and Keisha in office, very smooth as super FAST LESS - THAN 1 week from my application date to closing and funding! Easiest loan closing I’ve ever experienced

Tracy was amazing to talk to. I am brand new to McCoy and she answered all my questions. This was my 2nd call to the customer service line. My first interaction was a very poor experience. The associate did not help me at all and I ended up calling a second time a different day and reached Tracy. Thank you Tracy you made my day.

As a member of the credit union, I have been consistently impressed by the Branch Manager Jennie Albarran her exceptional leadership and dedication to providing outstanding service. Jennie is always welcoming, professional, and genuinely care about helping members. Jennie commitment to creating a positive experience and supporting both her team and the community makes Jennie an incredible leader. The branch is a great place because of Jennie leadership, and I truly appreciate everything Jennie does for her members.

We had an excellent experience with Jennie Albarran, the Branch Manager at McCoy Federal Credit Union (Michigan Street location). She was extremely patient and took all the time needed to help us obtain and organize our loan information for my daughter. Jennie was very friendly, professional, and genuinely cared about making sure everything was handled correctly and clearly explained.

Her kindness and willingness to go above and beyond made the entire process smooth and stress-free. I truly appreciate the outstanding service she provided.
Rich McLaughlin

Went in the bank and was helped insanely fast was done in no time at all thank you caulde you were a great person to get my problem taken care of

Claude was extremely helpful and supportive while assisting us with notarizing important estate documents for my elderly parent. His meticulous attention to detail, professionalism, and thoughtfulness were truly appreciated. He went above and beyond by making copies of all the notarized documents before we left, which gave us added peace of mind.

I am sincerely grateful to McCoy and Mr. Mendes for their outstanding customer service and care throughout the process. Thank you for making what could have been a stressful experience feel smooth and reassuring.

Monique

This location is the ever in the location mocoy has their service is ready fantastic and I serv by a lady in there she's really the best person ever! just and out very fast and well trained to deal with customers.very professional she made My day went smoothly that day I was really stressed out because I had to go all the way over there for a Bank from davenport there is no even one mocoy Bank around here and she calmed me down and made My day smoothly by the way her names is Shquisha LEBron
She's is color woman inside won't miss her asking for her and you will tell me how nice she is going to take care of you and fast

Ms. Sylvia was the nice lady who helped with refinance my car. It only took about 40 minutes to get everything done. I got called into her office within 2 minutes of signing in. I am very happy with my refinance thanks to Ms. Sylvia.

It is always a pleasure during business at the VA Lake Nona Branch. Gerri and Sam are true professionals. There is never a time where you get anything other than exceptional service from them. Please share this review with them, as it is always great to know your services are truly valued.

Great customer service. Staff is very knowledgeable, professional and friendly. I visited another financial institution and decided not to open an account due to mean staff.