Reviews

I opened a new checking account at McCoy in Apopka. The manager was very informitive about all the services associated with the account. Answered all my questions. It eas a pleasant experience.

Due to a banking hack I went into the Apopka Branch and sat down with Claude Mendes. He was there to help with closing old account and opening a new one. He was fantastic and helped me all the thru. Even though I was in town and my husband was in WV he walked us both thru the whole procedure gave us info and tips. He made the procedure seamless even though it took a couple hours. He was personable and helpful. Both my husband and I were extremely grateful for everything he did. He is definitely 5 stars in our book.

Adding to this post - I again needed to visit the apopka branch. I was creating savings accounts for my great grand babies. Claude Mendes again sat with me helped me thru the process and gave me additional information for the future of these accounts. Claude is by far the best person to deal with at McCoy and when I do go back later this year he will be the only person that I will deal with. Once again 5 stars for customer service. Thank you Claude.

Thank you Jacqueline for terrific customer service today! As new members my daughter and myself had a lot of questions about opening accounts. We appreciate your patience and understanding.

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I want to express my sincere gratitude to Ms. Sara for her excellent service at McCoy Federal Credit Union. She assisted me with the approval of a personal loan, and the entire process was quick, clear, and hassle-free. Her professionalism, patience, and kindness made the experience very pleasant. Without a doubt, exceptional service. Thank you, Ms. Sara!

I have ben with McCoy bank since the first bank on McCoy Rd. In over 25-30 years I have never had any problems with 2 accounts. Friendly and helpful. Known the same manager for some 30 years.

I just wanted to take a moment to express my sincere appreciation for the support and excellent customer service provided by Carmen Sierra.I truly can see she loves her job and her members. The Chickasaw branch is my go to location, everyone is friendly, helpful and kind. I recommend McCoy to everyone.

I’m pleased to write a review for Melania at McCoy Federal Credit Union in Clermont FL. She assisted me with accessing a loan. It was a great experience, she was terrific at helping understand the different options available to me. When I decided to apply it was a smooth process. Thanks Melania, you’re awesome!!

Melanie worked so hard to get me back on mobile banking. Each time she had to call me back she did and she was so kind. I couldn’t have had a better experience! She really cared!!

I have been banking with McCoy for long time and always Leslie help me like my financial advisor, I highly recommend Leslie to other McCoy federal and friends and family.

I wanted to take a moment to compliment the branch manager of the Curry Ford location, Mrs. Sara Quiroscabrera. I have been a loyal customer of McCoy Federal Credit Union for years and Sara has been there for to support me and my family when we need help with account matters, credit cards or general bank questions. She is always very responsive to my concerns and matters are tended to extremely quickly. Sara makes me feel like a VIP member every time I reach out to her. Thank you, Sara, for always being there for our family’s banking needs. It’s truly appreciated.

Melania was very polite and helped me secure a loan. Kind and compassionate.

Going to the bank isn't anyone's idea of a good time, but Aiden actually makes me look forward to my weekly trip to the bank. He is exceptional at his job! Always friendly and remembers me when I come in. He has that rare ability of being friendly yet efficient.

I had came in to get my account reviewed and Ms.Rikeisha was very helpful in doing that because I was getting charged fees that I didn’t understand. She sat me down and explained it to where I was able to comprehend what was being said. Very much recommend this bank and also Ms.Rikeisha was so nice and sweet.

Today I was reminded why I have banked with McCoy FCU for almost 25 years. I called and spoke with Charlotte, at the LB McLeod branch. Her Customer Service skills were above reproach. She took her time to both identify the issue and then to resolve it. She is to be commended and recognized as a great asset. In my estimation she would make a excellent coach for the newer customer service representatives.

I have interact with Kayla and she was wonderful. She was very friendly, helpful, and answered all my questions promptly. She ia a pleasure to speak with.

Lorraine helped me with my payment that I couldn't make, thank you so much you are the best

Larry Quick
Lake Nona
I found that the Lske Nona branch has been most helpful in opening an account.Israel Diaz was very polite and knowledgeable and had our account entered and establish in a very short time. The lobby was clean and plenty of account literature to help understand all the benefits of the credit union. When I called to ask a follow-up question I was give the information I needed and was happy with the response..

The service was excellent. All questions answered and direct me to the correct Web to fix my issues. Thanks Debra

This afternoon me and my husband opened a cd account and Edith Diaz helped us and guided us through the process. Edith is very pleasant, friendly and very knowledgeable.

Alana Ali helped us this morning with opening our account at the Maitland branch. She was friendly, courteous, knowledgeable, concise and efficient. We believe Alana has set the bar for banking customer service. We are very happy with our decision to bank with McCoy Federal Credit Union.

I want to thank your customer service representative, Gerri. I called today and she was the person who answered the call. She was very patient answering all my questions and helping me resolve the problem I was having. She is an excellent example of what true customer service is all about.

I’m extremely satisfied and happy for the service that the tellers over me 100/100 professionals
That is the key of the successful of these entities
Tellers Kristina R and Ivan G, I wish you can have 10 stars

Great experience today.Miss Jennie Albarran took care of my need at the McCoy credit union. Very professional make me feel so welcome and her knowledge on her job is amazing. Great costumer service

Love everyone at the Michigan Street branch. Everyone there is friendly and willing to help no matter how many times I screw up with any on line stuff. I’ve moved out of Orlando but can’t bring myself to completely break away and still keep an account going for about 30 plus years now. I’m all for investing in local credit unions that help their local community! To heck with the big banks and their big fees!
And a special “shout out” to Syria Odom for all her help ( and patience) all through the years.

While visiting the Ocoee branch of the McCoy FCU on 12-30-24, I sought the assistance of a member svc's rep to help me rectify a matter regarding my account. I was greeted by the branch manager (Mrs. Kristina Smith) who offered to assist me. Although, she did make me aware that it was a little after 3 pm and she had not taken a lunch break as of yet. Considering the circumstances at hand, Mrs. Smith welcomed me into her office and gladly facilitated several calls to find a satisfying solution to the reason why I stopped by the bank.
Again, considering the circumstances, I observed that Mrs. Smith displayed a very positive and very pleasant demeanor the entire time that I sat in her office while she assisted me. Because of her very sincere display of member service, I wasn't hesitant to render Mrs. Smith an expression of kudos prior to leaving the bank that day and I informed her that I would certainly render her a "well deserved" positive review on the McCoy FCU website. Therefore, here's to you Mrs. Smith... Thank you for assisting me.

I recently had the pleasure of working with Judy to open a business account, and I must say her service was exemplary. From the moment we started the process, Judy demonstrated remarkable professionalism and efficiency.

Her approach was both friendly and highly effective. She guided us through every step with clear and concise explanations, making the process seamless and straightforward. What truly stood out was her ability to expedite the account opening process without compromising on thoroughness.

Judy's commitment to providing excellent customer service was evident in her prompt responses and proactive assistance. Thanks to her expertise and dedication, we were able to open our business account swiftly and with complete confidence.

I highly recommend Judy for anyone seeking to establish a business account. Her outstanding service is a testament to her professionalism and genuine care for her clients.

Thank you, Judy, for making this experience smooth and efficient!

Sylvia helped us today. She was very friendly, informative and knowledgeable. Made everything go smoothly. Thank you Sylvia for all your help.

Sylvia is the most amazing and helpful teller at McCoy Federal. She is very knowledgeable , professional, and caring as she helps her customers with whatever they need. Thank you! You are so appreciated.

They give good service and they are good people

Excellent service, very respectful and helpful staff