Reviews
Apopka Office
1/30/2026Claude and his staff were...
Claude and his staff were kind,courteous, and helped my husband and I recover and open replacement accts.. Claude always returned my calls and successed working with the fraud dept. in our behalf. I recommend family and friends to join McCoy.
1/30/2026I had never visited a credit union...
I had never visited a credit union before; I always used regular, "impersonal" banks. McCoy Federal Credit Union at Michigan St. changed my perception. There I found a people-oriented staff.
A staff that helps you solve a problem, explains the different options, and helps you select the best one.
I rate the service I received as excellent. Thank you!!
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Central Florida Parkway Office
1/9/2026Muneerah Ali from Central Florida...
Muneerah Ali from Central Florida Parkway branch at McCoy was very patient very knowledgeable and took the time to explain to me my statement and CD GREAT CUSTOMER SERVICE
11/26/2025I love McCoy’s Federal Reserve unions...
I love McCoy’s Federal Reserve unions it should be called bcuz they’re like family willing to help!
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Chickasaw Trl Office
3/4/2026I am so appreciative of Ms.Carmen...
I am so appreciative of Ms.Carmen Sierra. She has assisted me for over 10 years that I have been a member. Everyone at the Chickasaw office is professional and friendly.
8/30/2025Reina went above and beyond with her...
Reina went above and beyond with her customer service! She was patient, attentive, and truly cared about making sure I left happy. She listened to my concerns, gave clear answers, and followed through on every detail.It’s rare to find someone who genuinely takes pride in helping people the way she does. Reina made the whole experience smooth, stress-free, and very professional. I highly recommend asking for her you’ll be in the best hands!
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Clermont Office
1/29/2026Melonia was patient and thorough as we...
Melonia was patient and thorough as we joined and set up “shared banking” with my bank in Erie. She was kind and professional!
Carolyn
1/7/2026Melania was awesome through my process...
Melania was awesome through my process on applying on a loan. She was very knowledgeable on what she was doing and very tentive with her job skills. We need more people like her in this world.
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Curry Ford Road Office
2/20/2026I'd like to say that hannilore was...
I'd like to say that hannilore was kinda and very helpful with me and my husband is like you say the staff there is amazing thanks for everything
2/18/2026I have an excellent customer service...
I have an excellent customer service with Alexis, very knowledgeable and very helpful for making do the right decision and very informative with the bank policy and procedures , you should have more employees like her.
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Hamlin Office
5/5/2025I had an issue with a check I deposited...
I had an issue with a check I deposited today, and the ladies working at the Hamlin location this afternoon, researched and resolved the issue for me. They listened to my concern with patience, and I am grateful for their prompt resolution.
3/13/2025Melania was very polite and helped me...
Melania was very polite and helped me secure a loan. Kind and compassionate.
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L.B. McLeod Road Office
2/19/2026Lorraine Wedderburn. She has been every...
Lorraine Wedderburn. She has been every supportive in assisting me everything l use this branch. She's kind ang polite. Thank you for her.
7/25/2025Thank you Charlotte and Lorraine for...
Thank you Charlotte and Lorraine for your patience and awesome assistance today with refinancing my car :) Always happy with the service!
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Lake Mary Office
12/24/2025Great customer service this morning in...
Great customer service this morning in the drive-thru. Thank you ladies for all your help with my request.
9/3/2025I really like the way RikeishA helped...
I really like the way RikeishA helped me today since I'm open my first time bank Account with McCoy. and again. She's a great banker promotional.
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Lake Nona Office
10/1/2025
Today my husband and I went to...
Today my husband and I went to McCoy Federal in Osceola to open a savings account, and the experience was excellent. Ivan, who assisted us at the front, was extremely kind and took the time to explain all of our questions with great patience and clarity.
We also want to highlight Ms. Claudia, who was very charismatic and professional, guiding us step by step through the entire process. Truly, the service here is on another level.
At McCoy Federal we don’t feel like just clients, we feel like family. Thank you so much for your help and outstanding service.
9/18/2025our lady at the bank was awesome Adjwa...
our lady at the bank was awesome Adjwa Soares Branch Manager
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Maitland Office
9/12/2025Rose Cruz is very efficient and...
Rose Cruz is very efficient and knowledgeable. Excellent customer service deserves recognition. The new Maitland branch location is near my home. I always smile when I see Rose. Please let her know that I appreciate her kindness, patience and the way I feel when I leave the credit union.
8/13/2025Excellent! Very professional and...
Excellent! Very professional and courteous. The staff is always pleasant. Edith helped us today. And, as always, It was a pleasure.
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McCoy Road Office
11/6/2025Just wanted to express my sincere...
Just wanted to express my sincere appreciation for the exceptional support I received from Debra today. I don’t call in often, but I had several questions, and she was incredibly patient, knowledgeable, and gracious throughout our interaction. She ensured that all my concerns were fully addressed.
10/27/2025Mrs Hannah Bowman, was a great with my...
Mrs Hannah Bowman, was a great with my auto loan refinancing, explain very clear and the options that McCoy Federal offer are great, very happy even I opened my Checking and Savings account, looking in the future for my home loan. Thanks guys for your help, specially Mrs Hannah Bowman.
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Michigan Street Office
1/5/2026Jennie Albarran, an excellent service,...
Jennie Albarran, an excellent service, she went above and beyond to help me with my loan and banking need. I appreciate her great personality. Thank you!
11/3/2025I'd like to thank Claude Mendes for his...
I'd like to thank Claude Mendes for his help in makinmg my car loan experience so easy and efficient. He made it very easy for my wife and I. Thank you very much.
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Ocoee Office
8/5/2025I just had a chat with Dynasty in...
I just had a chat with Dynasty in customer service!
She is so kind, empathetic overall very knowledgeable and proactive! I have had large
Number of fraudulent transactions on my account!
It’s so frustrating to keep acquiring new debit cards! Dynasty was very understanding regarding my situation! She’s definitely an asset to McCoy!
I can’t thank her enough for letting me blowoff a
Little steam at the same time she was very understanding regarding my complaints!
Hopefully, all this will be resolved very soon !
Thank you Dynasty, you’re awesome
7/30/2025I had a car repair issue that was...
I had a car repair issue that was costly. I went to McCoy Federal Credit to get the funds for the repair. I have not borrowed money in quite some time. Judy at the Ocoee Branch was awesome. She was personel as she remained professional. She had a great interest in my car repairs, and she made me feel a little better about taking the loan. And the Loan Agent, Im sure was convinced by Judy to release the extra funds I needed. Thank you Judy for the extra mile you took on my loan. God bless you always.
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Osceola Office
2/25/2026Claudia Sala was an amazing help....
Claudia Sala was an amazing help. Everything went smoothly with her. She was patient with us even when things became complicated. She an amazing employee.
2/20/2026Sylvia was outstanding processing my...
Sylvia was outstanding processing my loan application. She is so detailed as well patient with customers. I have a Freeze on my credit report and she waited patiently for me to contact the Credit Bureau and temporarily unfreeze it. Once the loan application went through she told me with a very warm smile that the Loan Officer wanted to speak with me. I was approved! Thank you McCoy for such efficient employees they handled my loan application with the most secured and effective process.
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VA Office
1/3/2026It is always a pleasure during business...
It is always a pleasure during business at the VA Lake Nona Branch. Gerri and Sam are true professionals. There is never a time where you get anything other than exceptional service from them. Please share this review with them, as it is always great to know your services are truly valued.
7/1/2025Great customer service. Staff is very...
Great customer service. Staff is very knowledgeable, professional and friendly. I visited another financial institution and decided not to open an account due to mean staff.
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