Reviews

i have been a member for over 25 years and have many times contemplated switching banks due to the sorry attitudes by other branches/branch managers...trust me...have run across pathetic ones but have to say the apopka branch has great service with great people and a GREAT branch manager...hhhhmmm maybe thats why the ones who work under kapricia portray the same attitude...i drive 30 mins to go to this bank and i have one 5 mins down the road...awesome group

I was treated respectfully and like an actual person. Claude was very willing to answer any questions with patience and intrinsic knowledge. Very friendly too

I visited the central Florida pkwy office, and Ms. Melania help with a smile and professionalism. She was kind and knowledgeable as what I was trying to do. I was really happy with my overall experience there, it seemed that everyone went above and beyond and I really appreciated it.

Went to get info on how to get in to the bank app and sara was very very helpful to me actually she gave a lot of info on how to use my new account thank you

I Was Extremely Pleased With A Young Man David At the Chickasaw Branch. He Was Very Polite And Professional And Went Above and Beyond to Help me with my Business and also Educate And Guide me to the Advantages of Being A Member With McCoy. Three Cheers For David.

Everyone I interacted with at this location was extremely kind and helpful. I am a member of another CU and came in to get a Cashier's Check because McCoy is a Shared Branch. The process was much smoother than it has been in the past at other Shared Branches.

The customer service was exceptional. Melania went above and beyond to resolve my issue. I Left knowing a big amount of weight was lifted off my shoulders. Thank you

I’m pleased to write a review for Melania at McCoy Federal Credit Union in Clermont FL. She assisted me with accessing a loan. It was a great experience, she was terrific at helping understand the different options available to me. When I decided to apply it was a smooth process. Thanks Melania, you’re awesome!!

Had a great experience with Alexis. She kindly greeted me multiple times as I worked thru our estate paperwork. I felt like a valued customer working with her & the team at this branch. I recommend the Curry Ford Branch.

Always very satisfied with all the work that Leslie do for me. She is very efficient in her job.

I had an issue with a check I deposited today, and the ladies working at the Hamlin location this afternoon, researched and resolved the issue for me. They listened to my concern with patience, and I am grateful for their prompt resolution.

Melania was very polite and helped me secure a loan. Kind and compassionate.

Thank you Charlotte and Lorraine for your patience and awesome assistance today with refinancing my car :) Always happy with the service!

Melanie was very helpful in getting me setup with online account. It took several tries but we finally prevailed.

Saniya Biswal was awesome and very helpful with me trying to pay off my car loan, my bank however was being very difficult with limits and Sabita was very patient w/me in regards to me having to come back again the next day to complete what I initially started!!

I have interact with Kayla and she was wonderful. She was very friendly, helpful, and answered all my questions promptly. She ia a pleasure to speak with.

I would like to sincerely thank Dina from the McCoy Bank branch in Narcoossee – Orlando. She assisted me with exceptional kindness, attention, and professionalism, even after business hours. Her dedication and empathy made all the difference in my experience. Employees like her truly deserve recognition!

I am writing the review because the representative that assisted me went above and beyond in customer service. Sharai was informative and answered all of my questions. She took her time explaining and provided me with excellent care. Thank you, Sharai for all of your help!

Alana was helping us very professionally, productive and efficient. So grateful for her service ?

I want to thank Ms. Cris Skinner immensely for her help and guidance. Thank you so much McCoy at Maitland.

Abigail from business services was amazing. She was so helpful and friendly. She completely solved my problem. Thank you so much Abigail

I want to thank McCoy bank for having an employee like Kimberly, she took care of my request in a very professional way, she was very nice and accurate in her services.
She deserves a promotion.
I feel very happy to do business with McCoy.

Jennie albarran was so helpful and her customer service was more than 5 ?I'm really happy with McCoy

I’ve been a happy member of MCCoy Federal Credit since 1985. This morning I stopped by the Michigan branch to ask a couple of questions regarding my accounts. I was greeted by Jennie Albarran the branch Assistant Manager. Not only did she answer all of my questions , she also took the time to assist me in completing all the transactions I needed to update my accounts, disbursement's of funds and moving money to a CD. She spent over 2:30 hours with me, I am so thankful and grateful to her. The best service ever in my years of membership with McCoy. Jennie is a very valuable asset for McCoy.

I just had a chat with Dynasty in customer service!
She is so kind, empathetic overall very knowledgeable and proactive! I have had large
Number of fraudulent transactions on my account!
It’s so frustrating to keep acquiring new debit cards! Dynasty was very understanding regarding my situation! She’s definitely an asset to McCoy!
I can’t thank her enough for letting me blowoff a
Little steam at the same time she was very understanding regarding my complaints!
Hopefully, all this will be resolved very soon !
Thank you Dynasty, you’re awesome

I had a car repair issue that was costly. I went to McCoy Federal Credit to get the funds for the repair. I have not borrowed money in quite some time. Judy at the Ocoee Branch was awesome. She was personel as she remained professional. She had a great interest in my car repairs, and she made me feel a little better about taking the loan. And the Loan Agent, Im sure was convinced by Judy to release the extra funds I needed. Thank you Judy for the extra mile you took on my loan. God bless you always.

had a wonderful experience at the Osceola branch thanks to Claudia. She was incredibly helpful, friendly, and knowledgeable. From the moment I walked in, she made me feel welcomed and ensured that all my questions were answered with patience and clarity. Claudia went above and beyond to assist me, and it truly made a difference. It’s rare to come across someone so dedicated to excellent customer service. Thank you, Claudia, for your professionalism and kindness!

By means of this brief note l want to express my gratitude to the team of employees of McCoy Bank located in kissimmee Dyer boulevard for their dedication and great customer service. Very special thanks to Sylvia for her constant support and financial savvy as her commitment to excellence. God bless you all once again; hard work as goodness are rewarded with respect and that is the way I feel about all of you.
Edwin Rosado Cestarys

Great customer service. Staff is very knowledgeable, professional and friendly. I visited another financial institution and decided not to open an account due to mean staff.

They give good service and they are good people