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Reviews

Apopka Office

1/23/2024We are always in and out. Our issues...
Sandy SummersWe are always in and out. Our issues have been addressed and resolved easily. Claude (Bank Manager) has been really helpful with our account hack.
11/14/2023I have found them to be helpful and...
John ZimI have found them to be helpful and patient even when I was wrong. That impressed me.

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Central Florida Parkway Office

1/30/2024They're just excellent , customer...
Antonio RojasThey're just excellent , customer services above and beyond!! Thanks for your services .Adjwa Soares-Barnett was amazing during my new bussines account opening process, thank you!!
1/3/2024Excellent service from Sara Arriaga....
Angelica Maria Rodriguez LeonExcellent service from Sara Arriaga. She helped me with the application to transfer money to my Chase account. Thank you Dijana for teaching us how to verify my account.

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Chickasaw Trl Office

1/29/2024I opened a checking And savings and...
blu roseI opened a checking And savings and Dijana was the best, she explained everything to the T, I did not need to ask no questions. They all have great customer service, it was a great experience.
1/24/2024Rose Cruz was a godsend! I came into...
Ariana ClavijoRose Cruz was a godsend! I came into the branch with a few tedious service requests. Rose was efficient, friendly and expeditious. I found her to be very knowledgeable. She had all my issues resolved in no time.
Reina Rodriguez went above and beyond by typing up a critical document with wording that reflected exactly what I needed it to say, but in a more professional manner of course. I was very appreciative.

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Clermont Office

1/16/2024I would like to recognize Melania who...
NORA CI would like to recognize Melania who supports me every time I need servís at the Clermont branch. Melania goes out of her way to support me and my husband every time we need help. She is very profesional, knowledgable of all banking matters and she is kind always with a smile.

Melania makes a difference in our banking experience at McCoy.
12/29/2023Melanie was absolutely amazing! I could...
Frankie BensonMelanie was absolutely amazing! I could not recommend McCoy more. She was so patient and kind. So professional! Thank you so much McCoy!

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Curry Ford Road Office

12/22/2023I had a great service with Andreina...
Audrey AddicoI had a great service with Andreina Sideregts and I appreciate her support and patience in explaining the process of my deferment loan. She was very kind and respectful. Blessings
11/14/2023Andreina provided me an excellent...
NATIVIDAD MojicaAndreina provided me an excellent service, she solved my problems and I feel very helpful for her all her assistance- I recommed her 100 %

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Hamlin Office

2/1/2024Came here to fix an issue with my debit...
Ashley VargasCame here to fix an issue with my debit card and exchange some coins and Aiden was super kind and helpful! Fixed my issue almost immediately and did it with a friendly smile. I’ve had nothing but excellent service at this branch of Mccoy!!
12/10/2023Hamlin branch. Carol who feels like an...
Chris JimenezHamlin branch. Carol who feels like an old friend after one interaction was kind, outgoing, and just very welcoming. We talked threw our transaction and for a few minutes after about life and travel and happiness. I needed all of that at that moment and Carol just being Carol unknowingly provided that. Thanks Carol see you next time!!

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L.B. McLeod Road Office

2/2/2024Today I lived what I value the most,...
Helen MosesToday I lived what I value the most, banking at my local branch with people I've built relationships. McCoy McLeod branch manager, Ms. Stacey proved an ally, with good perspective and solutions. She is stellar, as is her staff. Do banking there. You will see expertise in action.
1/10/2024I was having trouble resetting my...
Jem’s MomI was having trouble resetting my password and the third rep i spoke with was wonderful. One rep said her system was down and to call back to get a different rep. She said she couldn’t transfer me to someone who could actually help. I asked why even take the call and she didn’t seem too happy with that response. I finally spoke with Jovinette. . She not only helped me, but gave me tips on how to copy and paste. I mean I know how, but when I only needed a part of an email copy and pasted, it was a godsend.
I’ve been banking here since I was 16 nd now I’m retired. I love this FCU.

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Lake Mary Office

12/20/2023I had a great experience with Brad he...
SandraLmt McgarryI had a great experience with Brad he explained everything he's got a great personality and a nice smile very comforting to have good people taking care of you. Made it very easy . Thanks Brad here's to you..
10/2/2023Jequece Smith, Lake Mary branch, was...
Gertrude ChapmanJequece Smith, Lake Mary branch, was very patient and knowledgeable setting up our various accounts and loan product. It took us 4 hours to complete all our transactions. She was focused and made sure that what our business needed was fulfilled. Very professional.

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Lake Nona Office

10/23/2023Abbye Espinosa was the absolute most...
Ashley SweatAbbye Espinosa was the absolute most helpful with our situation and did everything she possibly could to ensure our outcome was nothing short of pleasant! She went out of her way to ensure it was taken care of as fast as it could be. We appreciate customer service as outstanding as Abbyes!!!!!!!
2/22/2023Pain free, that was my experience. ...
Marlene russo-wyliePain free, that was my experience. I’ve never had to do this in my life,first time applying for a loan by myself. Gretchen was a life saver. She walked me thru everything and had the patience of a saint. Thank you…and every employee was so kind and caring. I feel so good about my experience here at McCoy, and i am proud to say that they are MY bank. Thank you

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Maitland Office

2/27/2024We came in to open an account for my...
kendra HernandezWe came in to open an account for my husband and Dionna went above and beyond and was so helpful and gave us so much information that myself as a member didn’t know. She was amazing and so patient with everything we had questions for and personally walked us through everything. She went into detail every step of the way. Thank you Dionna from Mitchell and Kendra!
2/15/2024I had a good experience years ago then...
Gina RizzoI had a good experience years ago then it was Gulf State Credit Union. I had financed 3 cars there over the years. Gary was the manager. So now I came back and now it’s McCoy Credit Union. Well it says a lot about this place cuz wen I went there to open an account Gary met me in the lobby!
It has more benefits than the banks too.

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McCoy Road Office

2/16/2024Ms. Abigail from the Mccoy rd branch is...
Arnaldo OliveraMs. Abigail from the Mccoy rd branch is always very kind and helpful. Great service thank you!
1/11/2024I just wanted to express my gratitude...
upupaaway GettysI just wanted to express my gratitude to teller Kieisha at the McCoy road location. Had these 90 savings bonds that I had had for years. Its was a long and tedious process to cash those. Took Kisha almost two hours. Yet the whole time she kept a smile and was never overwhelmed by the mind numbing process What a great attitude. Thanks to her I was able to convert the bonds into a new cd.

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Michigan Street Office

1/8/2024I would like to give a shout-out to...
Cindy Gentry-mickelsonI would like to give a shout-out to Cyria Odom, at the Michigan St. Office. She went above and beyond to help me resolve my malfunctioning credit card issue during the busy holiday time. Much appreciated! Great customer care! Even received a follow-up call. Thank you.
12/8/2023I enjoyed working with Donna at the...
Daniel PI enjoyed working with Donna at the front desk. She helped me process my pay off for a loan. Quick, safe and simple. Thanks Donna!

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Ocoee Office

12/3/2023CSR Judy was excellent & pleasant very...
Angela JohnsonCSR Judy was excellent & pleasant very patient understanding & knowledgeable
11/3/2023I had the most pleasant experience...
Nykki GilbertI had the most pleasant experience yesterday. Kiana you are very professional and was very prompt with my 4 transactions. You moved swiftly without any issues. Normally, when I do those SAME transactions at the location on Michigan, I have such trouble. Thank you again Kiana!!!!

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Osceola Office

2/16/2024Love my experience today at McCoy,...
orlando taxLove my experience today at McCoy, Christine did an amazing job I used to bank with her over at the Central Florida branch was upset when we couldn’t find her anymore. Thankfully today I came into the branch on dyer and Osceola parkway. She recognized me right away she helped with linking my two business accounts back on my app. She was amazing and went beyond her service she deserve a raise her customer service experience and professionalism. Empire’s tax appreciate you
2/12/2024Whether you are looking for solutions, ...
Edwin MeleanWhether you are looking for solutions, great attitude, professionalism and good advice, you must meet ELIZABETH, she was able to give responses to every question I made with real good attitude, this is the kind of people you expect to see when you have something to do.
Elizabeth you definitely rule!!!

Thanks for the support.

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VA Office

11/21/2023Excellent service, very respectful and...
Felipe RojasExcellent service, very respectful and helpful staff
11/17/2023I had a great experience with Gerry the...
Towanna RodriguezI had a great experience with Gerry the assistant manager, she was very courteous and very professional and said she will call me back once she did some research, and she called me back on what I needed. Thank you Gerry for you great professional services. Keep up the great customer service work.

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