Reviews

I was treated respectfully and like an actual person. Claude was very willing to answer any questions with patience and intrinsic knowledge. Very friendly too

I opened a new checking account at McCoy in Apopka. The manager was very informitive about all the services associated with the account. Answered all my questions. It eas a pleasant experience.

I visited the central Florida pkwy office, and Ms. Melania help with a smile and professionalism. She was kind and knowledgeable as what I was trying to do. I was really happy with my overall experience there, it seemed that everyone went above and beyond and I really appreciated it.

Went to get info on how to get in to the bank app and sara was very very helpful to me actually she gave a lot of info on how to use my new account thank you

I have known Carmen for decades and she has always been the most professional and friendly help I’ve experienced at McCoy FCU. Her amazing knowledge of procedures and banking opportunities is astounding and also her ability to train younger employees in how to be helpful and have the knowledge of products the credit Union offers to their members.

I always enjoy my meetings with Carmen and always feel confident that everything will be done right for myself and my neighborhood HOA when we sit down with her.

I have ben with McCoy bank since the first bank on McCoy Rd. In over 25-30 years I have never had any problems with 2 accounts. Friendly and helpful. Known the same manager for some 30 years.

The customer service was exceptional. Melania went above and beyond to resolve my issue. I Left knowing a big amount of weight was lifted off my shoulders. Thank you

I’m pleased to write a review for Melania at McCoy Federal Credit Union in Clermont FL. She assisted me with accessing a loan. It was a great experience, she was terrific at helping understand the different options available to me. When I decided to apply it was a smooth process. Thanks Melania, you’re awesome!!

Always very satisfied with all the work that Leslie do for me. She is very efficient in her job.

Great. Service professional and courtesy
Ms Leslie Vega

I had an issue with a check I deposited today, and the ladies working at the Hamlin location this afternoon, researched and resolved the issue for me. They listened to my concern with patience, and I am grateful for their prompt resolution.

Melania was very polite and helped me secure a loan. Kind and compassionate.

I had came in to get my account reviewed and Ms.Rikeisha was very helpful in doing that because I was getting charged fees that I didn’t understand. She sat me down and explained it to where I was able to comprehend what was being said. Very much recommend this bank and also Ms.Rikeisha was so nice and sweet.

Today I was reminded why I have banked with McCoy FCU for almost 25 years. I called and spoke with Charlotte, at the LB McLeod branch. Her Customer Service skills were above reproach. She took her time to both identify the issue and then to resolve it. She is to be commended and recognized as a great asset. In my estimation she would make a excellent coach for the newer customer service representatives.

I have interact with Kayla and she was wonderful. She was very friendly, helpful, and answered all my questions promptly. She ia a pleasure to speak with.

Lorraine helped me with my payment that I couldn't make, thank you so much you are the best

I am writing the review because the representative that assisted me went above and beyond in customer service. Sharai was informative and answered all of my questions. She took her time explaining and provided me with excellent care. Thank you, Sharai for all of your help!

I came in the branch and spoke with one employee that worked behind the counter. She directed me to speak to Morgan Hayes, the branch manager. I sat down and spoke to Morgan about some things but I was hoping she could help me with . She really listened , and her empathy was unmatched. I can’t thank her enough , she’s definitely an asset to this branch . Thanks again .

I want to thank Ms. Cris Skinner immensely for her help and guidance. Thank you so much McCoy at Maitland.

In joy the service that Edith explained the way she site Avery thing was site up thank you for your service

Abigail from business services was amazing. She was so helpful and friendly. She completely solved my problem. Thank you so much Abigail

I want to thank McCoy bank for having an employee like Kimberly, she took care of my request in a very professional way, she was very nice and accurate in her services.
She deserves a promotion.
I feel very happy to do business with McCoy.

Great experience today.Miss Jennie Albarran took care of my need at the McCoy credit union. Very professional make me feel so welcome and her knowledge on her job is amazing. Great costumer service

Love everyone at the Michigan Street branch. Everyone there is friendly and willing to help no matter how many times I screw up with any on line stuff. I’ve moved out of Orlando but can’t bring myself to completely break away and still keep an account going for about 30 plus years now. I’m all for investing in local credit unions that help their local community! To heck with the big banks and their big fees!
And a special “shout out” to Syria Odom for all her help ( and patience) all through the years.

While visiting the Ocoee branch of the McCoy FCU on 12-30-24, I sought the assistance of a member svc's rep to help me rectify a matter regarding my account. I was greeted by the branch manager (Mrs. Kristina Smith) who offered to assist me. Although, she did make me aware that it was a little after 3 pm and she had not taken a lunch break as of yet. Considering the circumstances at hand, Mrs. Smith welcomed me into her office and gladly facilitated several calls to find a satisfying solution to the reason why I stopped by the bank.
Again, considering the circumstances, I observed that Mrs. Smith displayed a very positive and very pleasant demeanor the entire time that I sat in her office while she assisted me. Because of her very sincere display of member service, I wasn't hesitant to render Mrs. Smith an expression of kudos prior to leaving the bank that day and I informed her that I would certainly render her a "well deserved" positive review on the McCoy FCU website. Therefore, here's to you Mrs. Smith... Thank you for assisting me.

I recently had the pleasure of working with Judy to open a business account, and I must say her service was exemplary. From the moment we started the process, Judy demonstrated remarkable professionalism and efficiency.

Her approach was both friendly and highly effective. She guided us through every step with clear and concise explanations, making the process seamless and straightforward. What truly stood out was her ability to expedite the account opening process without compromising on thoroughness.

Judy's commitment to providing excellent customer service was evident in her prompt responses and proactive assistance. Thanks to her expertise and dedication, we were able to open our business account swiftly and with complete confidence.

I highly recommend Judy for anyone seeking to establish a business account. Her outstanding service is a testament to her professionalism and genuine care for her clients.

Thank you, Judy, for making this experience smooth and efficient!

This has been my bank for many years & I love it! My Highest compliments to Muneera @ the Osceola branch. She was very patient, kind, & very helpful. She was very knowledgeable & helped me with with a couple of issues that I had. Kudos to you Muneera!

I was attended today at McCoy Federal Credit Union in Kissimmee by a professional teller name Claudia Sala. She resolved my issue so fast I was amazed. She is very knowledgeable. I recommend her 100%. Excellent customer service skills. Thank you so much.

They give good service and they are good people

Excellent service, very respectful and helpful staff