Reviews

Ms. Miranda Portillo at the Apopka Branch and Ms. Lizbeth at main Orlando branch worked out the details together on the spot so that we could refinance our used vehicle. The solutions which Miranda recommended were even better and much more efficient than our original idea. In the process we'll save money and keep improving our financial wellness with McCoy Federal Credit Union as our home base. Thank you!

I have been a McCoy Federal Credit Union customer since 1990. Every encounter I have with them is exceptional. You are always treated with respect and made to feel that you are an important person and not just a number, like banks.
I just obtained a car loan from them, and it couldn't have gone smoother. Thanks to Ana, my loan officer, and I will be with McCoy for another 20+ years.

Came in to open my checking and savings account today and in my own name. Was able to do that with Mrs. Adjwa. She was extremely professional and had the appearance of the branch manager. I had asked her if she was the manager and was supprised to later see “assistant” on her card. I definitely wish her luck on her journey in the company and hope she is selected to be the branch manager. Wait times were pretty quick and all staff stayed busy . I’m coming from Wells Fargo and I am ready to be your next member. Thank you for the opportunity to be your client. I will return when I am ready to continue.

Adjwa was awesome. We opened an other account for my son and we had some questions about the accounts. She addressed them very satisfactory and professionally. Was a stupendous customer service and in a reasonable period time of the service. Thank you very much Adjwa!

The Chickasaw branch is magnificent. Carmen Sierra is always very helpful and always takes her time explaining what McCoy has to offer. She was a GREAT help today. Thank you.

My experience has always been that of a good one. All the staff members are always happy to assist you with a smile
I never get the feeling of being rushed through the process of my inquiries,which really makes me feel like I’m a valued customer especially having the confidence that my issues will be resolved while being there.
Today I had the pleasure of meeting one of McCoy’s internal bank representative named ROSE . Who was nothing less than AWESOME.. she carefully listened to my request , Then gave me the reassurance that it was not a problem whatsoever on her part and that everything will be okay.
AND IT WAS .. :) yeeeah :)
I’ve been a member of this Banking institution for over 15 years and I MUST SAY THAT MY EXPERIENCES HERE AT THIS CHICKASAW BRANCH HAS BEEN ALWAYS (EXEMPLARY) when compared to others .
I will always be a member here as long as this high level and quality of service continues to exist. Thank you Rose (you Rock)!!!
YOU ARE THE REAL EXAMPLE OF WHAT GOOD CUSTOMER SERVICE IS ALL ABOUT..
So I’d also like to thank the McCoy team members for doing such a good job in keeping us happy as clients and customers.
I’m always pleased with the services provided here at this Banking institution. So THANK YOU

I visited McCoy FCU on 9/1/2023 in the Clermont branch. I was greeted by the staff and the wait for service wasn't long. Melania, a customer service representative was very professional in assisting me with my paper work. She made the experience very pleasant. Thank you Melania!

Melania was very attentive and super kind! Helped me open an account so easy stress free. Thank you so much for helping me and the amazing service!

I came to to open an account and got help from Neisha pagan she was really nice and explained everything perfectly 10 out of 10 customer service

I want to thank Paula and especially Tiffany for being so professional and being so polite. Tiffany was so helpful. Keep up the great work

We went to McCoy Bank to make differents arrranges about my banking account and the attention in the Hamlin branche is exceptional. Jackie Rodriguez is an amazing advisor and she made the best for me.

Jackie make amazing job always. Respectful, kind, great advisor. The branch in Hamlin, Wintergarden, is amazing too.

I've been in Mccoy federal credit union, to open a new bank account. I've met Lorraine, one of the bankers, she take time to take of me, she's very nice and very helpful. I'm very satisfied of her assistance. Thank you Lorraine, you did a great job.

McCoy FC is a great bank to bank with. I went into the LB McLeod branch with questions about my personal and business accounts and Ms. Lorraine was friendly and very patient with me. She took the time to assist with the many questions I had and password resets. KUDOS to Ms. Lorraine who knows what customer satisfaction means!

Pain free, that was my experience. I’ve never had to do this in my life,first time applying for a loan by myself. Gretchen was a life saver. She walked me thru everything and had the patience of a saint. Thank you…and every employee was so kind and caring. I feel so good about my experience here at McCoy, and i am proud to say that they are MY bank. Thank you

The manager and tellers at this credit union are very pleasant people. I have been with McCoy for many years now and have always received professional and kind service. I can’t say enough good things about this particular credit union. Just above and beyond in every facet of how a business should operate.

The staff was efficient and very friendly. They helped me out although my account was not with this branch.

I lost my wallet! Bradley at the Longwood Office saved me hours of time by closing my old account and opening a new account, transferring funds from old savings and checking PLUS saving me sooo much time by transferring my extensive Bill Pay. Knowledgeable and courteous. He has my heartfelt thanks!

Eric Fontanez, to say the least, is the most patient person on earth! He stayed on the line with me to add an external account and it took quite a while. I can’t thank him enough for all his help and patience! Outstanding gentleman!

Winifred was so very helpful. I moved Chicago and needed to get money out. I called and she gave me places close to me in my area to help me get money. Now I do not have to close out my account there. Very Thankful because I love banking with McCoy CU.

I called into the main line and was fortunate that Martha Neal was the representative who answered my call. To say she was knowledgeable, warm and welcoming would be inadequate, Martha listened to me and was the consummate professional in assisting me to the full resolution of my queries. Martha made me feel valued as a customer.

I needed to get my debit card replaced. I like McCoy federal and have been banking with them for years. Except when I need to replace a debit card. They make you jump through hoops. Before it was just a simple phone call you spoke with someone at the bank your old card was cancelled and a new one would be sent out to you, most banks work that why it's basically pain free. Now with McCoy you call the number on the card, you go through the prompts and then they transfer you to a third party no longer McCoy federal processing your card. The third party cancels your card and then tells you that you need to drive to your local branch to go get a new card ordered. So now you have to take time away from work because they don't open on weekends and their hours of operation are from 9: 00am to 5: 00pm.You go to the branch you order your new card and then wait about 2 weeks 7 to 10 days to get your new card. Most banks you get your replacement card in 5 to 7 days. This is why I give them four stars instead of five.

Every branch fails in comparison to the outstanding staff at the ocoee office Kris smith, Jan bachorik, lorielle Lopez, Judy hat ram, kiana troupe and Isabelle cooper. If asked how I know their names, I have experienced their professional and positivity and welcoming attitude for 2 years.

Every Time i go to Ocoee Florida mccoy federal savings bank i am greeted with a huge smile and welcome. They greet me by my first name. They are not only courteous, professional but always ask how my day Is going and what else can they help me with?
The Staff and management are incredible.
Give them a 10 out of 10 every Time.
Check them out..

Today was a good day. I had the sweetest person in my mccoy branch in kiss assist me with a matter that i coudnt resolved on my own. Her name is SYLVIA she was genuinely kind and caring and she was patient with me. I was having a hard morning and she truly turned that around for the rest of my day. Thank you so much for all of your help & support .

Everyone at the Kissimmee branch are very nice and professional. Christine helped my husband and I with our car and personal loan. She showed me step by step how to setup autopay on the McCoy App. Very personable and knowledgeable. Thank you so much for your help Christine.

Allan delivers supreme quality customer service!

Very courteous and knowledgeable person.