Reviews

i have been a member for over 25 years and have many times contemplated switching banks due to the sorry attitudes by other branches/branch managers...trust me...have run across pathetic ones but have to say the apopka branch has great service with great people and a GREAT branch manager...hhhhmmm maybe thats why the ones who work under kapricia portray the same attitude...i drive 30 mins to go to this bank and i have one 5 mins down the road...awesome group

I was treated respectfully and like an actual person. Claude was very willing to answer any questions with patience and intrinsic knowledge. Very friendly too

I visited the central Florida pkwy office, and Ms. Melania help with a smile and professionalism. She was kind and knowledgeable as what I was trying to do. I was really happy with my overall experience there, it seemed that everyone went above and beyond and I really appreciated it.

Went to get info on how to get in to the bank app and sara was very very helpful to me actually she gave a lot of info on how to use my new account thank you

Carmen Sierra at the Chickasaw branch is the best person to work with. She has always been ready to help us with any of our banking needs. Her knowledge and experience are such an asset to your bank and I would highly recommend her to anyone for their financial needs at McCoy. Thanks Carmen for all you do! Patsy & Dennis Williams

I was at Chickasaw today and Carmen was so patient and kind in assisting me today. Excellent customer service is hard to find but not at McCoy, the employees are all outstanding.

The customer service was exceptional. Melania went above and beyond to resolve my issue. I Left knowing a big amount of weight was lifted off my shoulders. Thank you

I’m pleased to write a review for Melania at McCoy Federal Credit Union in Clermont FL. She assisted me with accessing a loan. It was a great experience, she was terrific at helping understand the different options available to me. When I decided to apply it was a smooth process. Thanks Melania, you’re awesome!!

Had a great experience with Alexis. She kindly greeted me multiple times as I worked thru our estate paperwork. I felt like a valued customer working with her & the team at this branch. I recommend the Curry Ford Branch.

Always very satisfied with all the work that Leslie do for me. She is very efficient in her job.

I had an issue with a check I deposited today, and the ladies working at the Hamlin location this afternoon, researched and resolved the issue for me. They listened to my concern with patience, and I am grateful for their prompt resolution.

Melania was very polite and helped me secure a loan. Kind and compassionate.

Melanie was very helpful in getting me setup with online account. It took several tries but we finally prevailed.

I had came in to get my account reviewed and Ms.Rikeisha was very helpful in doing that because I was getting charged fees that I didn’t understand. She sat me down and explained it to where I was able to comprehend what was being said. Very much recommend this bank and also Ms.Rikeisha was so nice and sweet.

I have interact with Kayla and she was wonderful. She was very friendly, helpful, and answered all my questions promptly. She ia a pleasure to speak with.

Lorraine helped me with my payment that I couldn't make, thank you so much you are the best

I would like to sincerely thank Dina from the McCoy Bank branch in Narcoossee – Orlando. She assisted me with exceptional kindness, attention, and professionalism, even after business hours. Her dedication and empathy made all the difference in my experience. Employees like her truly deserve recognition!

I am writing the review because the representative that assisted me went above and beyond in customer service. Sharai was informative and answered all of my questions. She took her time explaining and provided me with excellent care. Thank you, Sharai for all of your help!

Alana was helping us very professionally, productive and efficient. So grateful for her service ?

I want to thank Ms. Cris Skinner immensely for her help and guidance. Thank you so much McCoy at Maitland.

Abigail from business services was amazing. She was so helpful and friendly. She completely solved my problem. Thank you so much Abigail

I want to thank McCoy bank for having an employee like Kimberly, she took care of my request in a very professional way, she was very nice and accurate in her services.
She deserves a promotion.
I feel very happy to do business with McCoy.

I’ve been a happy member of MCCoy Federal Credit since 1985. This morning I stopped by the Michigan branch to ask a couple of questions regarding my accounts. I was greeted by Jennie Albarran the branch Assistant Manager. Not only did she answer all of my questions , she also took the time to assist me in completing all the transactions I needed to update my accounts, disbursement's of funds and moving money to a CD. She spent over 2:30 hours with me, I am so thankful and grateful to her. The best service ever in my years of membership with McCoy. Jennie is a very valuable asset for McCoy.

Great experience today.Miss Jennie Albarran took care of my need at the McCoy credit union. Very professional make me feel so welcome and her knowledge on her job is amazing. Great costumer service

While visiting the Ocoee branch of the McCoy FCU on 12-30-24, I sought the assistance of a member svc's rep to help me rectify a matter regarding my account. I was greeted by the branch manager (Mrs. Kristina Smith) who offered to assist me. Although, she did make me aware that it was a little after 3 pm and she had not taken a lunch break as of yet. Considering the circumstances at hand, Mrs. Smith welcomed me into her office and gladly facilitated several calls to find a satisfying solution to the reason why I stopped by the bank.
Again, considering the circumstances, I observed that Mrs. Smith displayed a very positive and very pleasant demeanor the entire time that I sat in her office while she assisted me. Because of her very sincere display of member service, I wasn't hesitant to render Mrs. Smith an expression of kudos prior to leaving the bank that day and I informed her that I would certainly render her a "well deserved" positive review on the McCoy FCU website. Therefore, here's to you Mrs. Smith... Thank you for assisting me.

I recently had the pleasure of working with Judy to open a business account, and I must say her service was exemplary. From the moment we started the process, Judy demonstrated remarkable professionalism and efficiency.

Her approach was both friendly and highly effective. She guided us through every step with clear and concise explanations, making the process seamless and straightforward. What truly stood out was her ability to expedite the account opening process without compromising on thoroughness.

Judy's commitment to providing excellent customer service was evident in her prompt responses and proactive assistance. Thanks to her expertise and dedication, we were able to open our business account swiftly and with complete confidence.

I highly recommend Judy for anyone seeking to establish a business account. Her outstanding service is a testament to her professionalism and genuine care for her clients.

Thank you, Judy, for making this experience smooth and efficient!

By means of this brief note l want to express my gratitude to the team of employees of McCoy Bank located in kissimmee Dyer boulevard for their dedication and great customer service. Very special thanks to Sylvia for her constant support and financial savvy as her commitment to excellence. God bless you all once again; hard work as goodness are rewarded with respect and that is the way I feel about all of you.
Edwin Rosado Cestarys

Muneerah Ali provided excellent service helping me reconnect with my accounts. She was competent, courteous and considerate. I had a great experience.

Great customer service. Staff is very knowledgeable, professional and friendly. I visited another financial institution and decided not to open an account due to mean staff.

They give good service and they are good people