Michigan Street Office

I called into the main line and was fortunate that Martha Neal was the representative who answered my call. To say she was knowledgeable, warm and welcoming would be inadequate, Martha listened to me and was the consummate professional in assisting me to the full resolution of my queries. Martha made me feel valued as a customer.

I needed to get my debit card replaced. I like McCoy federal and have been banking with them for years. Except when I need to replace a debit card. They make you jump through hoops. Before it was just a simple phone call you spoke with someone at the bank your old card was cancelled and a new one would be sent out to you, most banks work that why it's basically pain free. Now with McCoy you call the number on the card, you go through the prompts and then they transfer you to a third party no longer McCoy federal processing your card. The third party cancels your card and then tells you that you need to drive to your local branch to go get a new card ordered. So now you have to take time away from work because they don't open on weekends and their hours of operation are from 9: 00am to 5: 00pm.You go to the branch you order your new card and then wait about 2 weeks 7 to 10 days to get your new card. Most banks you get your replacement card in 5 to 7 days. This is why I give them four stars instead of five.