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Government Shutdown Assistance

McCoy understands how stressful a government shutdown can be, especially for members whose payroll or benefits may be disrupted. While we are hopeful our elected officials will find a timely resolution to this issue, we are committed to supporting our members through this crisis. Depending on your personal situation, McCoy has options to help you through these trying times.

Options include:

Skip-A-Payment - self-service located in myMcCoy Online Banking
Desktop: Login to myMcCoy, click on Loan Center, select Skip A Payment from drop down list
Mobile: Login to myMcCoy, click MENU button (lower right), click on Loan Center, select Skip A Payment from drop down list
NOTE – Self-Service Skip A Payment is only available within myMcCoy, if you are not currently signed up for myMcCoy, contact us and we can help you get set up.
1. Call 407-855-5452 during normal business hours
2. Ask Joy (our virtual assistant) to transfer you to a Representative, or you can transfer to an extension number followed by the # (pound) key:
For English, extension 52326
For Spanish, extension 52327

Loan Deferments - to request a loan deferment, please contact us:
1. Call 407-855-5452 during normal business hours
2. Ask Joy (our virtual assistant) to transfer you to Collections, or you can transfer to an extension number followed by the # (pound) key:
Collections, extension 52303

Furlough Loans - to request a loan deferment, please contact us:
1. Call 407-855-5452 during normal business hours
2. Ask Joy (our virtual assistant) to transfer you to Lending, or you can transfer to an extension number followed by the # (pound) key:
Lending, extension 52311

Additional Relief tailored to meet your specific needs, please contact us:
1. Call 407-855-5452 during normal business hours
2. Ask Joy (our virtual assistant) to transfer you to a Representative, or you can transfer to an extension number followed by the # (pound) key:
For English, extension 52326
For Spanish, extension 52327

Our team is ready to answer your questions and guide you through your options.