Reviews
Apopka Office
4/8/2024Got my mortgage refinanced with them....
Got my mortgage refinanced with them. They were great and explained everything so well.
1/23/2024We are always in and out. Our issues...
We are always in and out. Our issues have been addressed and resolved easily. Claude (Bank Manager) has been really helpful with our account hack.
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Central Florida Parkway Office
4/26/2024I give 5+ to Sara Arriaga.. Thank you...
I give 5+ to Sara Arriaga.. Thank you for the great services to me and my Wifey!!..
3/27/2024Our accounts were compromised. We went...
Our accounts were compromised. We went to the Central Florida Parkway branch and Dijana was so patient and helpful. I would give her a 10 star rating if I could.
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Chickasaw Trl Office
5/15/2024Ms. Joan at my branch has given me...
Ms. Joan at my branch has given me Anthony Floyd 1000% customer Care of Service. Ms. Joan knowledge of the products here at McCoy Federal is Awesome!
3/25/2024*JOAN TOSSAS * at the front desk !...
*JOAN TOSSAS * at the front desk ! Friendly , professional, helpful , kind and patient !!!! Greatly appreciate her help and her wonderful approach and interaction . She made challenging situation very easy & seamless !
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Clermont Office
4/21/2024The assistant manager Jessica Alvarez...
The assistant manager Jessica Alvarez was very helpful answering all questions and making us feel comfortable
The whole team were very nice.
I found my new bank
3/27/2024I've been banking with Mccoy federal...
I've been banking with Mccoy federal credit union for about eight years . I love my bank.If there's any problems they notify me immediately you couldn't ask for a better place to bank.
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Curry Ford Road Office
12/22/2023I had a great service with Andreina...
I had a great service with Andreina Sideregts and I appreciate her support and patience in explaining the process of my deferment loan. She was very kind and respectful. Blessings
11/14/2023Andreina provided me an excellent...
Andreina provided me an excellent service, she solved my problems and I feel very helpful for her all her assistance- I recommed her 100 %
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Hamlin Office
2/1/2024Came here to fix an issue with my debit...
Came here to fix an issue with my debit card and exchange some coins and Aiden was super kind and helpful! Fixed my issue almost immediately and did it with a friendly smile. I’ve had nothing but excellent service at this branch of Mccoy!!
12/10/2023Hamlin branch. Carol who feels like an...
Hamlin branch. Carol who feels like an old friend after one interaction was kind, outgoing, and just very welcoming. We talked threw our transaction and for a few minutes after about life and travel and happiness. I needed all of that at that moment and Carol just being Carol unknowingly provided that. Thanks Carol see you next time!!
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L.B. McLeod Road Office
2/2/2024Today I lived what I value the most,...
Today I lived what I value the most, banking at my local branch with people I've built relationships. McCoy McLeod branch manager, Ms. Stacey proved an ally, with good perspective and solutions. She is stellar, as is her staff. Do banking there. You will see expertise in action.
1/10/2024I was having trouble resetting my...
I was having trouble resetting my password and the third rep i spoke with was wonderful. One rep said her system was down and to call back to get a different rep. She said she couldn’t transfer me to someone who could actually help. I asked why even take the call and she didn’t seem too happy with that response. I finally spoke with Jovinette. . She not only helped me, but gave me tips on how to copy and paste. I mean I know how, but when I only needed a part of an email copy and pasted, it was a godsend.
I’ve been banking here since I was 16 nd now I’m retired. I love this FCU.
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Lake Mary Office
4/30/2024Cindy, the branch manager walked me...
Cindy, the branch manager walked me through getting my husband‘s account online phenomenal. She was very patient the many times I called if I was in Orlando, I would only use this branch. We are in Marietta, Georgia and long distance. Cindy has been the biggest help ever thank you so much, Cindy …Alicia Trypus
4/23/2024We already had a savings but added...
We already had a savings but added another checking and it was painless! Brad was wonderful! Thanks guys! Even have an auto loan here with life insurance…great banking!
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Lake Nona Office
5/10/2024We were very happy to find a notary...
We were very happy to find a notary when we were on a tight schedule. The young woman who helped us was very helpful and lovely. It was a pleasure to meet her and a big asset to your bank.
Thank you for this service
4/13/2024Very friendly and professional. Their...
Very friendly and professional. Their product is excellent and I would recommend it. It has a small family kind of feel, it's better than the cold feel at the bigger banks.
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Maitland Office
4/11/2024Each time I’ve come to this branch it’s...
Each time I’ve come to this branch it’s been an absolutely wonderful experience. Edith helped me both times and she is extremely knowledgeable and professional but also very kind and patient. She have helped me immensely every time I’ve come in and and happily answered all of my questions.
2/27/2024We came in to open an account for my...
We came in to open an account for my husband and Dionna went above and beyond and was so helpful and gave us so much information that myself as a member didn’t know. She was amazing and so patient with everything we had questions for and personally walked us through everything. She went into detail every step of the way. Thank you Dionna from Mitchell and Kendra!
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McCoy Road Office
5/10/2024Christine, she a great person to deal...
Christine, she a great person to deal with this great sense of humor keep doing very positive for the customers. I was very impressed with her services.
4/23/2024Wonderful experience! My wife and...
Wonderful experience! My wife and visited the Maitland office today
(4/23/24) and met with Hannah. She set up our accounts quickly and with excellent care.
This relationship has started out with a 10 plus score.
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Michigan Street Office
1/8/2024I would like to give a shout-out to...
I would like to give a shout-out to Cyria Odom, at the Michigan St. Office. She went above and beyond to help me resolve my malfunctioning credit card issue during the busy holiday time. Much appreciated! Great customer care! Even received a follow-up call. Thank you.
12/8/2023I enjoyed working with Donna at the...
I enjoyed working with Donna at the front desk. She helped me process my pay off for a loan. Quick, safe and simple. Thanks Donna!
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Ocoee Office
4/24/2024They make everything very convenient....
They make everything very convenient. This is a nice place to bank. Lorielle helps me all the time.
4/12/2024Kristina Smith is ..... well WOW!!! ...
Kristina Smith is ..... well WOW!!! She probably forgot more about Banking in her sleep last night than most of the CS Reps will ever know. Kris took a total mess and fixed it in about 5 minutes. She Rocks!!! Whatever you are paying this Woman is not nearly enough. Thank you Kris, for restoring my faith in Banking and the McCoy FCU.
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Osceola Office
4/19/2024Best experience I had at a bank. Staff...
Best experience I had at a bank. Staff was very friendly, Kind, and knowledgeable. Stephany help me set up my account and she was very kind and efficient. Lina the bank manager made this experience all worth it. She was kind, friendly, patient, efficient and an incredible human being. She provided excellent customer service. This institution has an exceptional asset in Lina. Thank you for the great service.
4/12/2024Christina has helped me very much with...
Christina has helped me very much with all my issues. That'll occur.
Last week and this week, she helped me again. McCoy federal does like to help their members I recommend it to anyone they care. Christian was so helpful thank you gb..
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VA Office
11/21/2023Excellent service, very respectful and...
Excellent service, very respectful and helpful staff
11/17/2023I had a great experience with Gerry the...
I had a great experience with Gerry the assistant manager, she was very courteous and very professional and said she will call me back once she did some research, and she called me back on what I needed. Thank you Gerry for you great professional services. Keep up the great customer service work.
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