Locations and Services Update

9/20/2017

Update: September 20, 2017 

Balance Inquiries: Some members have recently asked what's the best way to see their account balances remotely? Members can access their account balances by logging into MyMcCoy Online or MyMcCoy Mobile or calling our 24-hr Phone Account System, Toni-The-Teller at 407-857-8245 or Toll Free 1-888-584-8268. Please note, account balances reflect debit transactions posted as of 4:00 p.m. the prior business day but may not reflect transactions not yet received by McCoy.

Thank you.


All ATMs remain down at our branches but we are working to get them up asap - please use any ATM located at Publix for FREE. Thank you for your patience.


 
Some members have reported that they were unable to see some of their very recent debit transactions outside of MobiMoney. Please be advised that all debit transactions posted as of 4:00 p.m. today, Monday, September 18, 2017, should appear by 7:00 p.m. today. If you have any questions, please let us know. If you do not have MobiMoney, you can download from your iPhone - click on App Store and search for MobiMoney. Android users can download MobiMoney from Google Play. For complete information on MobiMoney, please click here.
 
 
All locations and Call Center are open. 

Office Location Status:

McCoy Road: Opened Wednesday Sep 13 regular business hours

Michigan:  Opened Wednesday Sep 13 regular business hours
 
Chickasaw: Opened Wednesday Sep 13 regular business hours
 
Curry Ford: Opened Wednesday Sep 13 regular business hours
 
Osceola Parkway: Opened Wednesday Sep 13 regular business hours
 
Apopka: Opened Wednesday Sep 13 regular business hours
 
Clermont: Opened Wednesday Sep 13 regular business hours
 
LB McLeod: Opened Wednesday Sep 13 regular business hours 
 
Central Florida Parkway: Opened Wednesday Sep 13 regular business hours
 
Ocoee: Opened Wednesday Sep 13 regular business hours
 
Longwood/Lake Mary: Opened Wednesday Sep 13 regular business hours
 
Aloma: Opened Wednesday Sep 13 regular business hours
 
Lake Nona: Opened Friday Sep 15 regular business hours
 
  
Call Center Status 
Open Wednesday Sep 13 regular business hours 
 
ATMs Status 
All ATMs located at our offices are down. 
We are working to restore service as quickly as possible.You can still access over 1,000 ATMs in the Presto Network at all Publix Supermarkets, for FREE.

Online Services Restored
My McCoy Online
Bill Payer
My McCoy Mobile
Go To My Card (Credit)
MobiMoney (Debit) 
Toni-The-Teller
 
ACH and Direct Deposits
We are posting ACH and Share Draft Deposits to all members' accounts daily - posting Credits first and then Debits.
 
Debit & Credit Cards
To receive assistance for your Debit and Credit Cards, you may use the following contact numbers:
To report a lost or stolen Visa Debit Card, please call 1-800-528-2273.
To report a lost or stolen Visa Credit Card, please call 1-888-987-2450.
For Visa Debit & Credit Card questions, balance inquiries and payment information, please call 1-888-987-2450.

 

Thank you for your patience while we restore our locations and services. Please check our website at www.McCoyFCU.org and our Facebook page for the latest updates.