On March 20, 2024, I went to my local McCoy Federal Credit Union on Chickasaw Trail in Orlando to check on a credit card that I had applied for on my phone. The Branch Manager, Carmen Sierra assisted me right away and discovered that I had not completely finished and submitted the whole application. She took time to answer all my questions and readily helped me with the process of finishing what needed to be done to obtain the credit card. I was impressed how fast and easy the process was to work through this situation with her. Her experience and professionalism made this such a Positive experience with McCoy Federal. I know that each customer that does business with McCoy Federal will receive the same level of service because each customer is Highly Valued. It doesn't matter which location of McCoy Federal you go, You'll receive the same level of service at all the locations. Years ago, I did business mainly at the location at Michigan and Orange Ave., and the Customer Service was Exceptional with their Assistant Manager Ginny Albarran. Their Customer Sevice is excellent.
